• Terms of Service

General Conditions

The Terms of Service described here govern your usage of our website www.darlingshoney.com (the “Site”), operated by Itama Darlings Empire (KT0491440-H) (‘us’, ‘we’ or ‘our’). 

By visiting our site and/ or purchasing something from us, all users engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Our store is hosted on Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. The online payment facility is provided in collaboration with a secure payment gateway, iPay88, which allow you to make payment by multiple payment channels in a secure and reliable way.

We reserve the right to refuse service to anyone for any reason at any time. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, without express written permission by us.


Customer Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.


Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor information changes to our site.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Links To Other Web Sites and Services or Tools
Our Service may contain links to third-party web sites or services or tools that are not owned or controlled by Darlings Honey (us). We do not have control over and assume no responsibility for the content, privacy policies, or practices of any third party web sites or services or tools. You further acknowledge and agree that Itama Darlings Empire shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, services or tools available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services or tools that you visit and use. 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example product reviews, contest entries) or without a request from us you send creative ideas, suggestions, proposals, reviews, or other materials, whether online, by email, by post, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Our listed prices are based upon high quality products produced and offered for sale on our Site. All prices are non-negotiable. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any products or services without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Payment secures the listed prices and prevents any further price increases, except in the exceptional circumstances beyond our control (e.g. increase in logistics shipping prices, etc.)


To place an order, follow the instructions on the ordering pages of the website. You are able to amend or correct errors on your order up to the point at which you click on the “Place Order Now” button on the “Payment Method” page.

You must provide the requested information for us to process your order. We reserve the rights to request further information from you at any time to enable us to complete your order and/or to comply with regulatory requirements. By placing an order, you confirm that the details contained in the order are correct in all respects. We will use various procedures to authenticate each transaction. Order details amendment is not allowed. 

A contract between you and us is formed when we receive your confirmation order. Please print a copy of the confirmation page for your records. We may, at any time, decline to process your order or any part of your order for any reason including where insufficient or incorrect information has been provided, authentication has not been possible or an exchange rate has been quoted in error.

You will be required to choose your payment method at the time of online ordering. Payment is required upon placing an order. Cash on delivery is not accepted. Upon completion of your order, you will receive a confirmation with order summary and reference number.


All orders cannot be cancelled after payment has been made. No refund for cancellation once the order is fulfilled.



All illustrations and descriptions displayed on darlingshoney.com website or distributed by email or in any other way are for guidance purposes only and will not form part of the contract. In all cases we will try to contact you to advise you of any such changes, however Darlings Honey reserves the right to replace these items of equal or better quality without consultation. We reserve the right to make alterations to the design, appearance and technical specifications of our products from time to time and at such time or at any other times, to make alterations to our advertised information concerning such Goods, without notice.


Allergies and Special Dietary Requirements
All of our products contain pollen, so are not suitable for those suffering from intolerance or allergies to these particular foods. Itama Darlings Empire will not be held responsible for anyone suffering from pollen allergies.


Storage and Consumption
Our product does not contain any additives or preservatives. Also, since our honey is derived from nature, we are therefore unable to make a warranty as to our honey dietary consumption products having the exact same taste and appearance for every batches. Technically, honey does not have an expiry date, but it can still undergo natural changes. The National Honey Board (in the USA) says that over time honey may “darken and lose its aroma and flavor or crystallize”. That alone is proof that honey is real and raw (not processed).  However, once open, we recommend to consume within 2 years for the best taste experience. To maintain the honey’s freshness for longer, please do keep refrigerated in an upright position. This also helps lock in its aromatic flavours. 


Delivery Conditions
Our products are to be delivered to you at a requested address. We do delivery within Malaysia and Singapore. It is essential that during delivery, someone is in to receive the products. Customers are responsible for paying the shipping cost for any second attempt of shipment.

Darlings Honey is not liable for any damage that is rendered to our products at the arrival destination once the products has been delivered. We require somebody responsible, to check that they receive the products in good conditions upon delivery. Kindly refer to our Refund Policy for more details.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Governing Law
These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


You agree to indemnify, defend and hold harmless Itama Darlings Empire and subsidiaries, affiliates, partners, officers, directors, distributors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Itama Darlings Empire, our directors, officers, employees, affiliates, agents, contractors, distributors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Contact Us

If you have any questions on our terms of service, call us at our customer support service number on +6011-3666 8871 or via WhatsApp at the same number. You may also email to us at itamadarlings@gmail.com